Welcome to Lock Choice!

Shipping and Payment

We will ship it by Fedex Or UPS Ground , Which will take about 1-5 business days to be delivered depending on destination address.

Shipping and Handling fee of Lock

We will ship to US and Canada. You can calculate shipping fee after click Add to Cart button. We offer ground, 2-3 days and overnight shipping. Canada order: Buyer is responsible for Customs Duty. International order, Please contact us to ask for shipping and handling charge. Note: Fedex & UPS ground only ship to physical address in US 48 states. No P.O box !!!! All of free shipping items are only for US inland 48 states by ground. If damaged or defective, Please email us with item# at info@lockchoice.com immediately to advise that the item was refused and will be returned to shipper. We will issue RMA#, the RMA# must appear on your return packing label and on the outside of the box, Merchandise without a (RMA) will be refused, RMA#s are valid for (10) days from date of issuance. After testing We will then send a new one.

Note: We are not responsible for any shipping charges of merchandise returned to us.

All returned/exchanged merchandise must be in original factory condition box and must include, all accessories, packing material, inserts and manuals, the box in which it was shipped in. Shipments of returns must be prepaid, and we will not accept COD returns.

Payment:

We accept credit card (Visa, Master, American Express, Discover), Paypal, Money Order and Cashier Checks. 1. Credit card payment order: We will ship it normally within 1-2 working days. We reserves the rights to charge a $25 service fee for each incident where an credit card purchase is returned for insufficient funds, account closed or you otherwise refuse payment. 2. Paypal payment order:

Please send your payment to info@lockchoice.com from our check out process to complete your payment. We will ship it normally within 1-2 working days. 3. Money order and Cashier checks:

Please send your money order or cashier checks to:

BSD INC or Lock choice

16059 Kaplan ave

City of industry CA 91744

We will ship it immediately after money order or cashier checks has been cleared. We will tell you tracking number at shipping date by E-mail.

Return & Exchange Policy:

1. LockChoice will accept items returned within 30 days from the date of receipt.

2. We will charge 15% restocking fee, less shipping fee.

3. No refund allowed after the 30 days. Only repair or replacement is acceptable from the date of purchase . Note: All Hotel card lock order can not be canceled and return for refund after paid .

4. Shipping and handling (S&H) charges are not refundable.

5. We are not responsible for any shipping charges of merchandise being returned to us.

6. We will charge Reshipping fee , If it is not defective one.

7. Return Condition: All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) all instruction menu, parts and paperwork .Also enclose a brief letter of explanation of returned ,state your requests for either a refund or exchange and RMA#. We will not accept a return if packaging is not in its original condition.

8. Returned merchandise which is lost or damaged in transit is not Lockchoice.com responsibility, but rather the carrier's. It is the buyer's responsibility to file claims with the carrier.

9. All of the back orders will be charged 30% of total payment as deposit. Balance will be charged after shipping. Deposit is not refundable.

10. All of free shipping items are not available to ship to Canada, APO, AE and FPO, Hawaii, Alaska and international addresses .

11. All Locks have at least one year warranty Return procedure:

E-Mail us at info@lockchoice.com for a Return Merchandise Authorization Number, and in it describe briefly the reasons of your return. You must receive a (RMA#) before you return any goods to us, the RMA# must appear on your return packing label and on the outside of the box, Merchandise without a (RMA#) will be refused. RMA# are valid for (10) days from date of issuance. Privacy Policy: When you decide to place an order, you are asked to complete an order form. This form requires your name, billing and shipping address, credit card number and expiration date. You should also include other information such as your telephone number to make it easy to contact you regarding your order if necessary. We use this information to make your shopping experience as hassle-free and pleasant as possible.

We do not share this information with any third party.

Worried about sending your credit card information over the web? Don't be. Our commitment to our customers includes your right to privacy. All of customers' information are strictly confidential. lockchoice.com does not sell, rent, or trade any customers' information to any third party. Orders placed on our site are encrypted using SSL technology and are completely secured. When SSL is implemented on both the client and server, information sent via the Internet can be trusted to arrive securely, with all information held private to our server. Only customers using browsers that support SSL can complete their orders online using secure transactions.

 
8884520613 info@lockchoice.com LockChoice Support